Policies

Shipping
Due to the custom nature of our products, please allow up to 2 weeks for your order to ship.
All packages shipped usps priority unless other shipping methods are noted.

Orders
Orders are processed within 48 hours of receipt. You will receive a confirmation email when your order is placed. Orders are filled within 14 days of being placed. If you need rush or expedited service, please contact us.

Returns
Due to the one-of-a-kind nature of our products, we do not offer refunds. If there is a problem with your order, please email us within 48 hours of receipt of goods

Wholesale
Yes, We offer wholesale discounts on non-personalized merchandise and re-sell pricing on personalized merchandise sold through your site or store. Email us for more information

Proofs
Proofs will be sent within seven days of your order via email.

Customizations
Need a custom item? Looking for a theme not currently offered on the site? Yes, we can help! To receive a price quote, email us regarding your specific request.

Contact Us
Please contact us at 1-888-202-1846 or via email at kia(at)kianicole.com. We will return your call or email within 24 hours or next business day.